Citizens Utility Board advocates on behalf of the residential utility customers of Illinois by empowering consumers and fighting for better rates and public policy. Created by the Illinois General Assembly in 1983-1984, largely through the efforts of then-Governor Pat Quinn, with the mission of protecting citizens from the lopsided power of gas, phone, and electric companies, the organization intervenes in the rate-setting process before the Illinois Commerce Commission as well as other courts and government agencies.
Through its efforts, CUB has kept $20 billion in the pockets of Illinoisans by blocking rate increases and winning refunds for consumers. In order for utility companies to increase their rates, the Illinois Commerce Commission must decide if the increases are justified. Utilities send their experts to testify and CUB is there to make the opposing case for the benefit of consumers, persuading the Commission with facts and relevant laws.
CUB also works to give consumers the tools and information they need to stand up for their own interests. CUB publishes fact sheets on all categories of utilities, including water, phone, internet, gas, and electric. Fact sheets make it easy for consumers to understand their bill, different pricing plans, alternative providers, and other helpful tips. In addition to the fact sheets, CUB holds Utility Bill Clinics in communities throughout the state. When consumers are equipped with information they are more likely to know when they’ve experienced unfair or illegal billing or service practices. By operating a consumer hotline that receives more than 6,000 calls per year, CUB provides additional help to individual consumers, while it serves as watchdog over utilities across Illinois.
Contributions to Consumer Education and Research Fund (CUB CERF) are tax-deductible to the full extent of the law.
Total IIC Funding: